1. Returns and Exchanges Overview
At Royal Sports, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and exchanges policy to ensure your shopping experience is as enjoyable as possible.
2. Eligibility for Returns and Exchanges
a. To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received.
b. Returns and exchanges are accepted within 15 days from the date of delivery.
c. Customized or personalized items may not be eligible for return or exchange unless there is a defect or error on our part.
3. Initiating a Return or Exchange
a. Contact our Customer Service team at firstname.lastname@example.org to request a return or exchange authorization.
b. Clearly state the reason for the return or exchange and provide your order number.
c. Our Customer Service team will provide you with instructions on how to return the item.
4. Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to a Royal Sports error or product defect.
b. We recommend using a trackable shipping method to ensure the safe return of your item.
5. Refunds and Exchanges Process
a. Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
b. Refunds will be processed to the original payment method within [X] business days.
c. Exchanges will be processed, and the replacement item will be shipped upon verification of the returned item.
6. Defective or Incorrect Items
a. If you receive a defective or incorrect item, please contact our Customer Service team within 2 days of receiving the order.
b. We will provide instructions for returning the item, and a replacement or refund will be issued upon verification.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
8. Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy, please contact our Customer Service team at email@example.com
Thank you for shopping at Royal Sports!